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Terminos Y Condiciones

26 de February de 2026 by shaheer

Terms and conditions

Check-in 3:00 PM – 8:00 PM

Saturdays 3:00 PM – 6:00 PM

Sundays and holidays by appointment

Check-out until 12:00 PM

Dear customer, your rental contracting party is the corresponding rental center that delivers the vehicle. When formalizing the reservation agreement for a motorhome, the following rental conditions will form part of the contract between the contracting parties and AJJ Vans, represented by Agata Margareta Szmalec (hereinafter, the lessor), and you (hereinafter, the lessee). Please read these terms and conditions carefully.

1. Scope of application. Content against. Applicable law.

1.1 The sole purpose of the contract entered into with the lessee is the rental of the motorhome. The lessee shall not be liable for any of the benefits of the trip, including, but not limited to, the aforementioned.

1.2 In the event of a reservation, a rental agreement governed exclusively by Spanish law will be drawn up between the lessee and the lessor(s). The lessee will organize their own trip and use the vehicle at their own risk. The rental agreement will be limited to the agreed duration. The rental agreement may not be automatically renewed indefinitely due to continued use.

1.3 All agreements between the lessor and the lessee must be in writing.

2. Minimum age. Authorized drivers.

2.1 The lessee and each driver must be at least 25 years old and hold a valid Class B driving license that has been held for more than two years or the equivalent national license. If not a resident of the EU, an International Driving Permit is required.

2.2 If the driver does not have the appropriate driving license for the rented motorhome at the time of delivery, the motorhome will be considered not to have been collected; in this case, the relevant cancellation conditions will apply (see section 4.2).

2.3 Only the lessee and any additional drivers registered at the AJJ Vans rental station may drive the vehicle.

3. Rental prices. Calculation and duration of the rental.

3.1 Los precios de alquiler se derivan de la lista de precios del arrendador vigente en el momento de formalizar el contrato. El período de alquiler mínimo establecido durante ciertas épocas del año también se deriva de la lista de precios del arrendador vigente en el momento de firmar el contrato. Según los días de alquiler reservados, serán válidos los precios que aparecen en la lista para la temporada correspondiente. Se cobrará una cantidad fija y única por los servicios prestados, cuyo importe también se puede consultar en la lista de precios del arrendador vigente en el momento de formalizar el contrato.

3.2 Los precios de alquiler de accesorios opcionales se derivan de la lista de precios del arrendador vigente en el momento de formalizar el contrato.

3.3 El alquiler mínimo es de tres días

3.4 Los precios de alquiler correspondientes incluyen: un seguro a todo riesgo de acuerdo con la cobertura de seguro correspondiente (ver sección 11).

3.5 El período de alquiler comienza con la recogida de la autocaravana por parte del arrendatario en el centro de alquiler de AJJ Vans y finaliza con la entrega o devolución y recogida por parte de los empleados del centro de alquiler donde fue entregada.

3.6 Si la autocaravana se devuelve después de que haya transcurrido el tiempo acordado por escrito, el arrendador computará 30 euros por cada hora de retraso. (Sin embargo, como máximo, por cada día de retraso, el precio será el correspondiente a un día completo, es decir, el precio por día correspondiente a la temporada que corresponda al alquiler). El arrendatario asumirá los gastos derivados de que otro arrendatario o otra persona haga valer sus derechos contra el arrendador debido al retraso en la entrega/devolución del vehículo, atribuible al arrendatario.

3.7 En caso de devolver la autocaravana antes de que expire el período de alquiler contratado, se deberá abonar el precio total acordado contractualmente de alquiler. (Por lo tanto, NO se tendrá derecho a ningún reembolso financiero).

3.8 La autocaravana se entrega con el depósito de combustible lleno y debe devolverse de la misma manera. De lo contrario, el arrendador cobrará 2,00 euros brutos por litro de combustible diésel. El arrendatario asumirá el costo del combustible y el funcionamiento durante el período de alquiler.

4. Reserve

4.1 Once the lessor has provided written confirmation of the booking, the lessee must pay 30% of the total rental amount within one day for the booking to be effective. From that moment, the booking will be binding on both parties. If the lessee fails to meet this deadline, the booking will no longer be binding on the lessor.

4.2 If the lessee cancels the binding booking, they will be charged the following cancellation fees, calculated from the date of the first confirmed booking:

50% of the total rental price for cancellations made more than 30 days prior to the motorhome rental date.

80% of the total rental price for cancellations made between 16 and 30 days prior to the motorhome rental date.               

100% of the total rental price for cancellations made less than 15 days prior to the motorhome rental date.

5. Payment and deposit conditions.

5.1 The expected rental price based on the booking dates must be paid at the AJJ Vans Rental Center on the agreed day of collection of the motorhome.

5.2 In the same manner as the collection of the motorhome, the lessee must pay, by credit card, the corresponding amount as a security deposit and as a guarantee of the faithful fulfillment of the obligations of this contract.

5.3 The deposit will be refunded within a maximum period of 48 hours after the motorhome has been inspected by a person in charge at the AJJ Vans Rental Center, who, in the event of damage or misuse, will determine the amount that the customer must pay. This amount will be deducted from the deposited security amount. If it is not possible to assess the damage immediately, the lessor shall have 30 days to carry out the repairs and return the deposit if applicable, or claim the difference between the deposit and the cost of the damages. In the event of an accident, the claim amount will be deducted from the total deposit.

5.4 The lessee expressly undertakes to pay the lessor:

Upon return of the motorhome, the cost of kilometers traveled for three-day rentals, calculated according to the current rate, will be charged. Three-day rentals include 300 km; additional kilometers will be charged at €0.30/km. Rentals of more than three days include 100 km per day; additional kilometers will be charged at €0.30/km, and/or any additional charges arising from the application of these General Rental Conditions.

Additional expenses incurred if the motorhome is left in any location or city without the renter’s authorization, including repatriation costs, will also be charged.

The amount of any fines, legal and extrajudicial expenses arising from any traffic violation or other infraction incurred against the rented motorhome during the rental period will also be charged. In the event that the motorhome is impounded or confiscated due to the renter’s fault, the renter will be responsible for all expenses, including the rental company’s lost profits while the motorhome is immobilized.

The renter will also be responsible for all expenses incurred by the lessor (including attorney’s and legal fees) in recovering any amounts owed under this agreement.

The motorhome is fully insured (this does not cover the personal belongings of the renter and their passengers). In the event of an accident or theft, the renter will be liable for the corresponding amount per claim.

If the renter is late in making payments, late payment interest will be applied in accordance with applicable law.

6. Delivery and return of the motorhome.

6.1 Before starting the trip, the lessee is required to follow the instructions provided by the technical staff of AJJ Vans at the delivery point or, in the case of online check-in, to review the explanatory videos sent by the company.
It is mandatory for the lessee to take detailed videos and photos of the exterior and interior condition of the van at the start of the rental period.

Likewise, a delivery certificate (Check-In) will be prepared describing the condition of the motorhome, which must be signed by both parties or digitally validated in the case of online check-in. The lessor may refuse to hand over the motorhome until the instruction process has been completed or if the lessee refuses to sign or validate the document describing the condition and inventory of the motorhome.

6.2 Upon returning the motorhome, the lessee is required to carry out a final inspection of the motorhome together with AJJ Vans employees or, in the case of online check-out, must send detailed videos and photos of the condition of the van.

It is mandatory that videos showing the condition of the vehicle be recorded both during check-in and check-out.

Any damage not recorded in the delivery certificate (Check-In) but detected at the time of the return of the motorhome shall be the responsibility of the lessee.

6.3 The standard motorhome pick-up times are Monday to Friday from 3:00 PM to 8:00 PM and Saturdays from 3:00 PM to 6:00 PM. We recommend checking availability for other schedules before booking, as additional conditions and confirmations may apply.

On Sundays and public holidays, deliveries may only be carried out if a prior agreement has been reached and upon payment of an additional fee according to the current rates.

Motorhomes must be returned before 12:00 PM. Unauthorized delays in returning the vehicle will be penalized with a daily fee equal to three times the amount applied in the contract. Any justified force majeure circumstance preventing the return on the agreed day must be immediately communicated to the lessor for acceptance; otherwise, it will be considered an unauthorized delay.

The delivery and return of the motorhome shall take place at any AJJ Vans office, unless both parties agree otherwise.

The vehicle must be returned with the wastewater tanks emptied, the toilet emptied and cleaned, and the diesel tank completely full. Otherwise, an additional charge will apply according to the accessories/extras rates, which in this case is 50 euros for emptying and cleaning wastewater tanks and the toilet.

Filling the potable water tank with diesel or any other fuel, or filling the diesel tank with water or any other fuel, will result in an additional penalty of 600 euros.

6.4 If the lessee wishes to extend the rental period, they must request it from the lessor at least two days before the end of the contract. Any confirmation of the extension will be subject to the lessor’s availability at that time; therefore, the lessor assumes no prior commitment.

6.5 Any modification to the rental dates must be previously authorized by the lessor. Failure to comply with this condition entitles the lessor to repossess the motorhome or take the corresponding legal measures. The lessor reserves the right to recover possession of the motorhome at any time during the validity of this contract if its use violates the provisions herein.

6.6 Upon the return of the motorhome at the end of the rental period, if the lessee is not present during the inspection for reasons attributable to them, including return by mail or unavailability, and damage to the motorhome is detected, the lessee accepts the assessment of damages resulting from the inspection carried out by the technical staff of AJJ Vans.

7. Prohibited uses. Maintenance and protection obligations.

7.1 The lessee acknowledges receiving the motorhome in perfect mechanical condition, equipped with the necessary documentation, tools, tires, and accessories, and agrees to maintain them in good condition. Furthermore, the lessee agrees to comply at all times with the obligations and limitations described in the current traffic code and undertakes to:

Not allow anyone other than themselves or those expressly authorized to drive the motorhome.

Not drive on unpaved roads. In case of non-compliance with these obligations, the deposit will not be refunded.

Not carry more passengers than specified in the motorhome’s documentation.

Not sublet or transport people for commercial purposes or any other use not included in the contract.

Not transport any type of merchandise, drugs, toxic or flammable products.

Not transfer its use to third parties, whether free of charge or for profit, and not collaborate with criminals.

Not commit crimes, even if they are only punishable under the legislation in force in the place where they occur. Do not drive the motorhome while impaired by alcohol or drugs. Fatigue or illness will also result in a driving ban.

Do not drive outside the following countries without the express authorization of the lessor: Germany, Andorra, Austria, Belgium, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Slovakia, Slovenia, Finland, France, Great Britain, Greece, Netherlands, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Sweden, and Switzerland.

7.2 Travel to other islands is not permitted without notifying the lessor.

7.3 The odometer must not be opened or tampered with, and any malfunction must be reported to the lessor immediately.

7.4 The motorhome must not be driven off-road or on unsuitable terrain, nor may it be used in sports, endurance races, or other events that could damage it.

7.5 The motorhome must not be used to push or tow other vehicles or trailers.

7.6 The motorhome must be properly parked and secured when not in use and protected from damage due to frost, hail, or any other weather phenomenon that could cause significant damage.

7.7 The lessee is expressly prohibited from changing any technical features of the motorhome, keys, locks, equipment, tools, and/or accessories, as well as making any changes to its exterior and/or interior appearance, unless expressly authorized in writing by the lessor. In the event of a violation of this article, the renter shall cover all costs of restoring the motorhome to its original condition and shall also pay compensation for the motorhome’s immobilization until it is fully repaired.

7.8 The motorhome must be properly cared for and maintained, and properly secured. Technical standards and regulations governing its use must be observed. The condition of the motorhome must be checked, particularly the water and oil levels, as well as the tire pressure. The renter agrees to periodically check that the motorhome is in perfect condition for safe driving.

7.9 Smoking is prohibited in the motorhome. The renter shall be responsible for any cleaning costs resulting from a violation. Furthermore, the renter shall bear the costs of ventilating or removing the tobacco odor, including any losses incurred due to the inability to rent the motorhome for any period of time as a result.

7.10 If it is verified that the provisions of the previous sections 7.1, 7.2 and 7.3 have been infringed, the landlord may terminate the rental agreement immediately.

8. Behavior to follow in case of an accident.

8.1 In the event of an accident, theft, fire, or damage caused by wild animals, the lessee must immediately notify the police and the lessor, no later than the next business day following the day of the incident. Claims to the contrary will not be accepted.

8.2 Liability for the incident shall never be acknowledged or prejudged, except through the “Friendly Accident Statement.” The lessee must obtain all information from the opposing party and witnesses, which together with the details of the accident, must be sent to the lessor within the indicated period. The authorities must be notified immediately if the other party is at fault. The accident report must be duly completed and signed and delivered to the lessor no later than at the time of returning the rented motorhome. The document must include the names and addresses of the persons involved, their driver’s license details, the details of the opposing party including the name of the insurance company and policy number, the details of any witnesses, as well as the license plate numbers of the affected vehicles.

8.3 In the event of theft or burglary of the motorhome, the competent authorities must be informed immediately, and a copy of the police report must be communicated and sent to the lessor together with the keys to the motorhome within a maximum period of 24 hours. Otherwise, the insurance and coverage contracted shall become void.

8.4 Even in the case of uncontested damage, regardless of its severity, the lessee must prepare a complete written report for the lessor together with a sketch. If the lessee fails to prepare the report (regardless of the reason) and thereby prevents the insurance company from paying for the damages caused, the lessee shall be obliged to pay the corresponding amount in full.

8.5 The motorhome must never be left unattended without taking appropriate measures to protect and safeguard it. If necessary, the lessee must contact the Roadside Assistance Company contracted by the Insurer.

8.6 In the event of non-compliance by the lessee with any of these measures, the lessor may claim from the lessee any damages and losses caused by the latter’s negligence, including the loss of profits suffered by AJJ Vans during the period in which the motorhome is immobilized.

9. Defects in the motorhome.

9.1 The lessee’s rights to compensation for damages due to defects or attributable to the lessor are excluded.

9.2 Upon returning the motorhome, the lessee must inform the lessor in writing of any defects detected in the motorhome or its equipment after the rental period has begun. Rights to compensation for damages are excluded in the case of defects reported later, unless such claim is based on non-obvious (hidden) defects.

10. Repairs. Replacement vehicle.

10.1 Normal mechanical wear and tear of the motorhome shall be borne by the lessor. When the length of the trip or the condition of the roads makes it advisable, the necessary maintenance operations shall be carried out at an official service center of the chassis-engine brand.

10.2 The vehicle must be stopped as soon as possible whenever any warning light indicating a malfunction in the operation of the motorhome comes on. The lessee must contact the lessor or the Roadside Assistance Company contracted by the lessor, and only them, and shall go exclusively to an official service center of the chassis-engine brand, unless expressly authorized otherwise by the lessor.

10.3 The lessee may arrange for repairs necessary to guarantee the safety and operation of the motorhome during the rental period, provided that such repairs do not exceed 150 euros. For this, only the approval of the lessor shall be required. The lessor shall bear the repair costs if the original receipts and replaced parts are submitted, provided that the lessee is not responsible for the damage pursuant to Section 11. Damage affecting the tires is excluded from this rule.

10.4 In the event that such a repair becomes necessary due to damage attributable to the lessor and the lessee is not responsible for resolving it, the lessee must immediately notify the lessor of the damage and grant a reasonable period for its repair. The lessor shall not be responsible for specific conditions in each country (for example, infrastructure) that may cause delays in carrying out the repair.

10.5 In the event of any malfunction of the passenger compartment elements, the lessee must immediately notify the lessor, who shall provide the appropriate instructions for repair.

10.6 In the event that, without fault of the lessee, the motorhome suffers serious damage or is expected to be unusable for a long period of time or must be removed from circulation, the lessor shall, if available, provide the lessee within a reasonable period with a replacement motorhome of equal or greater seating capacity, thereby excluding termination of the contract.

10.7 In the event that the lessee is responsible and the motorhome suffers serious damage or is expected to be unusable for a long period of time or must be removed from circulation, the lessor may refuse to provide a replacement motorhome. In this case, termination of the contract by the lessee is excluded. If the lessor is available to provide the lessee with a replacement motorhome, the lessor may charge the lessee for any expenses arising therefrom.

11. Tenant's responsibility. Comprehensive insurance.

11.1 In accordance with the principles of comprehensive insurance, in the event of total loss, the lessor will exempt the lessee from liability for property damage, subject to a corresponding deductible, which the lessee must pay.

11.2 Under no circumstances will the lessee be exempt from civil, administrative, criminal, or any other type of liability resulting from an accident or malicious conduct.

11.3 The exemption from liability stated in section 11.1 will not apply if the lessee fails to comply with any of the rules specified in all points of section 8.

11.4 The exemption from liability in section 11.1 will not apply if the lessee has caused damage intentionally or negligently.

11.5 Furthermore, the lessee will be liable for intentional conduct in the following cases:

  • If the lessee fails to comply with the traffic laws and regulations in force in the country where the vehicle is being driven.
  • If the damage results from reckless driving due to the effects of drugs or alcohol.
  • If the renter or the driver to whom the renter has entrusted the motorhome flees the scene of an accident.
  • If the renter, contrary to the obligation established in section 8, fails to notify the police in the event of an accident, unless this omission has not affected the determination of the cause or extent of the damage.
  • If the renter breaches other obligations established in section 8, unless this breach has not affected the determination of the cause or extent of the damage.
  • If the damage results from a use prohibited under section 7.1.
  • 1.1. If the damage results from a breach of the obligation established in section 7.2.

2.2. If the damage was caused by an unauthorized driver to whom the renter has entrusted the motorhome.

3.3. If the damage was caused by failure to take into account the dimensions of the motorhome (height, width, and length).

4.4. If the damage resulted from a breach of the provisions regarding the additional charge.

5.11.6 The lessee shall be liable for all expenses, fees, fines, and penalties related to the use of the motorhome that are claimed by the lessor, unless they are due to causes attributable to the lessor.

6.11.7 If there are multiple lessees, they shall be jointly and severally liable.

Consultar la póliza completa [aquí].

12. Landlord's liability. Statute of limitations.

12.1 The lessor delivers the motorhome in perfect condition, having carried out all necessary inspections and maintenance for its proper operation. The lessor shall not be liable for mechanical failures or breakdowns due to normal wear and tear, nor shall the lessor be responsible for expenses, delays, or damages produced directly or indirectly as a consequence of such failures or breakdowns.

12.2 If, due to force majeure, unforeseen circumstances, or reasons beyond the control of the lessor, the motorhome cannot be delivered on the agreed date, this shall not entitle the lessee to any compensation, except for the refund by the lessor of the amount paid by the lessee as a reservation deposit.

12.3 The lessor assumes no responsibility toward the lessee for the lessee’s vehicle that remains parked free of charge on the premises of AJJ Vans during the rental period of the motorhome.

12.4 The lessor shall have unlimited liability in cases of willful misconduct and gross negligence. In cases of slight negligence, the lessor shall only be liable to a limited extent for foreseeable damages established in the contract, insofar as an obligation whose fulfillment is of particular importance for achieving the purpose of the contract (cardinal obligation) has been breached. This limitation of liability shall also apply in cases where obstacles to the provision of services arise at the time the contract is concluded.

12.5 The General Terms and Conditions displayed at the Rental Center at the time the rental period begins shall apply.

13. Exclusions from Coverage and Lessee Liability:

The lessee acknowledges and understands that certain events and circumstances are not covered by the insurance provided in connection with the rented vehicle. In such cases, the lessee shall assume full responsibility and all associated costs. These excluded events and circumstances include, but are not limited to:

  1. Violent Theft:
    – Personal injury and property damage caused when the insured vehicle has been stolen, understood exclusively as conduct classified as robbery under the Criminal Code.

  2. Driving Under the Influence:
    – Personal injury and property damage caused by driving under the influence of alcohol, toxic drugs, narcotics, or psychotropic substances.

  3. Driver Without a License:
    – Personal injury and property damage caused when the driver of the vehicle does not possess a valid driving license.

  4. Driving in Inappropriate Areas:
    – Damage occurring when the insured vehicle is driven in places that are not suitable roads for circulation, unless otherwise agreed in the specific conditions of the contract.

  5. Mechanical Breakdowns:
    – Mechanical breakdowns, repairs resulting from wear and tear due to use or poor maintenance, as well as the correction of construction or repair defects.

  6. Non-Fixed Accessories:
    – Accessories that are not a fixed part of the vehicle are not covered under any circumstances, such as keys or remote opening controls.

  7. Compensation and Penalties:
    – Compensation payments, fines, or penalties imposed on the lessee.

  8. Tire Damage:
    – Damage affecting tires (treads and inner tubes), except in cases of total loss of the vehicle and other cases in which the insured vehicle suffers additional material damage.

14. Pets.

14.1 The lessee is permitted to bring pets in the motorhome rental, subject to prior notification and approval by the lessor. A fee of 50 euros will be charged for bringing pets, in addition to the rental fee.

14.2 The lessee must ensure that pets are well-behaved, properly restrained, and do not cause any damage to the motorhome. Any damage caused by pets shall be the responsibility of the lessee.

14.3 The lessee must also comply with all applicable laws and regulations regarding the transportation and care of pets during the rental period.

14.4 The lessor reserves the right to deny permission to bring pets based on the type, size, or breed of the animal, or if the lessor reasonably believes that allowing pets may pose a risk or inconvenience to other passengers or to the motorhome itself.

14.5 The lessee must provide all necessary supplies, such as food, water, bedding, and waste disposal equipment, for the comfort and hygiene of the pet.

14.6 It is the responsibility of the lessee to ensure that the presence of a pet does not violate any restrictions or regulations at campsites, parking areas, or other places where the motorhome is used or parked.

14.7 The lessee must clean up after their pet and ensure that the motorhome is returned in a clean and sanitary condition, free from any pet-related mess or odors. Failure to comply with these requirements may result in additional cleaning charges or fees.

15. Jurisdiction.

In the event of disputes arising from or related to the motorhome rental contract, it is agreed that jurisdiction shall lie with the courts of the AJJ Vans Rental Center.

Consultar la póliza completa [aquí].

ABOUT AJJ VANS CANARIAS

Since 2021, Ajj Vans Canarias has offered its customers the easiest and most convenient way to rent a campervan. Our rates are affordable and our service is impeccable, so take a look at our inventory and choose the one that suits you best.

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+34658403645

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